Shipping and Returns
Standard Shipping & Handling Charges: All orders for items that are in stock are shipped within 7 business days after we receive your order, unless items are out of stock. We will notify you if your requested item is out of stock. Please provide the recipient's telephone number on all orders. We cannot ship to P.O. boxes or to international locations, Please contact firstname.lastname@example.org for any interest in international shipping and rates; customs and duties are applicable towards purchaser.
We do-not ship via UNITED STATES POSTAL SERVICE/post office. Our method of shipping is UPS INSURED ONLY!
Ground UPS Shipping: All orders will be shipped within 7 business days, in the event we are out of stock we will notify you on production time. To expedite your order for non standard UPS ground shipping please contact the studio directly *We are closed on Saturday and Sunday. 1.877.728.5537
Combined shipments : To avoid an additional shipping charge please contact the studio directly to place another order if an online order has already been placed. Shipping reimbursements will not be applied if an additional order is placed online. Possible upgrade eligible on combined shipments. No refunds. Please contact us directly 1.877.728.5537 or email@example.com *studio hours M-F we are closed on Saturday & Sunday.
Overnight Shipping: If you'd like overnight shipping, please place your order before 11 AM (California time) and we will make every effort to ship in-stock items the same day or the following day for overnight delivery on the next business day. Please check our "calculate shipping" button to view the cost of shipping. One of our representatives will notify you if your item is not in stock.
Saturday Delivery: If you require Saturday delivery, please contact us Monday through Friday at 1.877.728.5537 (10 AM to 5 PM California time) to discuss the available options in your location.
A Word About Security: Sun Horse, Inc. and Jes MaHarry are aware that your personal information needs to be protected, so we have established appropriate electronic and managerial systems to safeguard and secure the information we collect. A digital certificate has been put in place to ensure that your personal and financial data is securely encrypted. We take pride in the fact that making a credit card purchase through Sun Horse is even safer than using a credit card for local store purchases.
RETURN POLICY - Our policy is simple: if you are dissatisfied with your Jes MaHarry purchase, simply contact our studio within seven days of receiving your item and inform us of your discrepancy. The purchase price of the merchandise will be credited back to your original method of payment minus shipping cost and a 5% return/restocking fee will be applied please return your item with original packaging. Returns will be assessed depending on the purchase in question. Please remember all special/custom orders are considered not returnable.
SALE ITEMS- All pieces discounted and or on sale are non returnable-all sales final, sale prices depending on availability subject to change.
Gift Certificates not redeemable via online check out, please contact the studio to apply.
For exchanges a new charge will be issued to your account for the replacement cost difference plus shipping unless one of our representatives gives you an exchange number.
REPAIR POLICY-If you need one of our pieces repaired please contact our repair department for further assistance. There may be a slight charge for repairs so please call our repair department beforehand to discuss the piece in question. Indicate your reason for the return, and package your purchase safely and securely with insurance.
All repairs will be made on a first-received, first-repaired basis and will be returned to you promptly.
Send items to:
Repairs & Returns
Jes MaHarry/Sun Horse Studio
1209 Rancho Dr
Ojai, CA 93023-1630
Please make sure to use UPS delivery and insure your package for your protection. Do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within 1 billing cycle.
*We reserve the right on issuing any credits and or refunds on purchases.